(877) 469-0628
(877) 469-0628
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Refund Policy

How can we help?

Call (877) 469-0628 or email: kelly@organicskincarelove.com .

At Organic Skincare Love we care deeply about your skin. We want you to fall in love with our products and enjoy healthy, glowing skin!

Stock Availability

We utilize natural ingredients that have specific growing seasons and variable availability. To ensure freshness of the Organic Skincare Love products, we mix our products in small batches instead of having stock sitting in a warehouse. For these reasons, we occasionally experience short periods of ingredient unavailability. If an item is temporarily out of stock, we will contact you so you can let us know if you prefer us to substitute another product or charge you for the pre-ordered product and ship it to you, free of shipping charges, as soon as the product is available. If we cannot reach you, the rest of your order will be processed immediately.

 

Tracking your order

 Contact Kelly at Organic Skincare Love at (877) 469-0628 or by email: kelly@organicskincarelove.com if you would like tracking information for your order.

Cancellations and Changes to Online Orders: Organic Skincare Love will attempt to process and ship your order as soon as we receive it. If you need to cancel or change your order, please call (877) 469-0628 as soon as possible.

Priority Domestic Shipping within the Continental USA is FREE.

International Orders

We do not offer sales to international addresses. We apologize for the inconvenience.

Organic Skincare Love will fully refund or replace any goods purchased through organicskincarelove.com if they are faulty, damaged, or not as ordered. If you are unhappy with your products, please contact us within 30 days at (877) 469-0628 or by email: kelly@organicskincarelove.com to explore resolution options . You will need to supply us with the following information:

  • Your full name
  • A contact phone number and best time to reach you
  • Your email address
  • Your mailing address (for exchanges)
  • Your order date and product order number
  • The method of payment
  • The name of the product you would like to return
  • An explanation of why you would like to make a return or an exchange

Refunds will be processed in the same form originally used to pay for your order. Depending on the circumstances of your dissatisfaction, Organic Skincare Love may require you to return your products before a refund will be offered.  The total value of the refund will be equal to the price that you paid for the goods after application of coupons, or discounts. Items purchased with a gift certificate may be exchanged, but no cash value will be refunded.

Depending on the circumstances of the return, you may be required to cover the cost of freight for exchanged products or returns, unless you receive an incorrect or defective order.

 

Review of Terms

Please note that all claims will be honored at the sole discretion of Organic Skincare Love, a DBA of Well Being Products and Services, LLC. We reserve the right to refuse to refund or replace any customer claims when returns are excessive or if it appears that the return policy is being manipulated or abused. In a perfect world this policy would not be necessary.

These terms and conditions are subject to change without notice.  Each order or transaction will be governed by the terms and conditions in force upon the date of your transaction.